In my
life I've raised my voice a few times; it turns out I'm quite capable of
venomous words when the situation calls for it. One such time was in Dar es
Salaam during when Becky and I had to collect a visa. We queued for hours and
reached the end of the line.
“No,
sorry, you need to go in the other line,” said the man.
I felt
my temperature rising, and not just because there was no air conditioning. My
hands screwed into tense fists. “Fine,” we said. “But why didn't anyone tell us
anything?”
Another
hour or so later and we reach the end of the next line. “We don't take
shilling, only dollars.”
“What?
Why? Nobody's said anything – that man over there didn't tell us, and he saw
our money?”
“Look,
just come back tomorrow, it's okay.”
“No,
we can’t do that, the visa runs out tomorrow, we have to come back today!”
A
short while later we return with dollars, queue up again, and with only one
more person in front of us we see the cover get pulled down. “I'm sorry we're
closing,” said the lady.
Cue
lots of shouting and demanding to see the manager, like good expats do. Culturally,
we Brits don't often cede to authority, or to someone saying you can't do
something. We always like to argue and say “why”? Usually if such behaviour is
necessary, it's good practice to think first and share one's grievance with care and
sensitivity (which I didn't necessarily display that day). I'm not particularly
proud of it, but we got what we wanted and our visas were extended, even if we
suffered the appalled gaze of the locals.
Here
in Myanmar displaying anger or any emotional response is looked down upon. One
should always take no for answer if given from someone with more authority than
you. Don't shout, don't cry, try not to laugh too much, and – above all – do
not get angry. It makes for a veneer of very peaceful people, which is
comforting and nice. If someone from Myanmar doesn't like an idea you have,
they won't say anything and instead will just keep quiet. And smile. That
sometimes works for me because, if you listen closely enough, silence can speak
for itself.
But
sometimes those cultures clash. We had a meeting a few days ago and discussed
the need for more mobile phones, because some people are working in areas so
remote there are no phones and no way to communicate with the outside world at
all, except using newly installed mobile phone masts. They are incommunicado, on the dark side of the moon.
“Let's
get them mobile phones,” I suggested.
“No we
can't,” said the local staff (all of
them, and very politely too) “the Department of Health [from whom you need permission] won't let us.”
“Have
you told them how important it is we have them?”
“No,”
said one, “we heard from someone else that we can't get phones.”
“Who?”
“Someone
from another organisation.”
“So
not the department of health?”
“No.”
“So,
let's chase them. Push them for it.”
Silence.
Two
days later I checked the actions and it was not there. I asked why not, and I
was told the same answers about the department of health, so I put it back on
the actions to do anyway.
Myanmar
has an authoritarian culture, where you do as the big players say. You always
follow orders from superiors, and you never question things. I read Malcolm
Gladwell's book Outliers recently, in which he described the crash of Korean
Air flight 801 in 1997. In that case, 228 people died because the first officer
and flight engineer of the flight both feared contradicting the pilot and
telling him his course of action was wrong. Culturally, in Korea too, you
simply don't contradict or challenge a superior.
We
obviously didn't witness anything quite so tragic in our small office, but I
did recognise the similar, root difficulty – my suggestions must have seemed
too challenging for them, and perhaps even rude. Maybe it was. But I thought it
a shame there is a fear to approach the department of health when people's
safety is at risk in remote villages, just as the first officer did not say
anything to the captain, even when more than 200 lives were at risk, including
his own. Sometimes silence is a good cultural – and personal – trait, sometimes
it’s not. We can learn from each other.
Soon
after the meeting, I got a welcome and reassuring email from a colleague with a
fitting thought for the day. It made me think about the one time silence is
inexcusable. It read:
‘If
you are neutral in situations of injustice, you have chosen the side of the
oppressor’ – Desmond Tutu.